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World-Class Customer Service


Thu 4 Aug 2011, 9:00am–12:30pm
Thu 11 Aug 2011, 9:00am–12:30pm

Where: Auckland Chamber of Commerce, Level 1, 100 Mayoral Drive, CBD, Auckland

Restrictions: All Ages

Ticket Information:

  • Members: $400.00
  • Non-members: $600.00
  • Additional fees may apply

Listed by: Chamber of Commerce

Exceptional customer service is a crucial competitive advantage that has benefits for everyone. Developing a customer service culture requires the right mindset and skills, which are delivered on this course of two half-day sessions.

Core aspects of customer service you’ll cover include:

- Define outstanding customer service
- Understand customer personality types and behaviours to build rapport
- Go beyond satisfying to delighting customers
- How to create value for different customer needs
- Key communication tools including active listening and questioning techniques to uncover wants and needs
- Handle complaints and difficult situations with emotional intelligence

Email to register your interest.

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