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When:

Wed 11 May 2011, 9:30am–11:30am

Where: New Zealand Retailers Association, Level 2, CMC Building, 86 Courtenay Place, Wellington

Restrictions: R15

Ticket Information:

  • NZRA member ticket: $55.00
  • Non-NZRA member ticket: $75.00
  • Additional fees may apply

Listed by: B C

If retailers are to survive in today's competitive marketplace, their staff must provide excellent customer service to gain quality sales. Do your staff give you that leading edge in the market?

Can they:
- identify a customer's buying style?
- determine the customer's needs?
- present the product?
- understand features and benefits?
- introduce Add Ons?
- confidently answer objections and concerns?
- handle the difficult customer?
- close the sale?

The New Zealand Retailers Association Inc. (NZRA) offers both members and non-members the opportunity to enhance their customer service skills at these retail-specific seminars presented by excellent facilitators at a very reasonable fee.

Registration and payment is online only and spaces are limited so, don't delay. Go to www.retail.org.nz/nzraevents.html to reserve your seat.

Restaurants to book near Customer Service Skills Seminar