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Thu 7 Aug 2014, 9:00am–4:30pm
Fri 8 Aug 2014, 9:00am–4:30pm

Where: Quality Hotel Parnell, 10-20 Gladstone Road, Parnell, Auckland

Restrictions: All Ages


Listed by: rwatson

Communication – it’s simple isn’t it?
If it is so simple, then why do we get it wrong so often?

Communication is essential to our everyday life. Effective communication avoids misunderstandings and enables us to connect. Communications is not just about talking; it includes listening, body language, effective questioning and assertiveness. Learn these skills and techniques and more to become an effective communicator.

How You Will Benefit:
Identify common communication problems and learn how to deal with them Develop skills to ask questions that give you information you need Learn what your non-verbal messages are telling others Develop skills in listening actively and empathetically to others Enhance your ability to handle difficult situations Deal with situations assertively

What You Will Cover:
Creating positive relationships Growing our self-awareness Communication basics and barriers Asking questions and listening skills Body language Communication styles Creating a positive self-image Frame of reference Techniques for the workplace Assertiveness

What is Included:
Instruction by an expert facilitator
Small, interactive class with group discussion
Specialised manual
Personalised certificate on completion
Refreshments throughout the day, including lunch

Workshop includes:
- The Definitive Book of Body Language
- Effective Communication in Easy Steps: Get the Right Message Across at Work

Minerva Learning NZ is an NZTE capability scheme provider. You may be eligible for up to 50% off the value of the course. Contact us to find out if you are eligible!

Booking 5 or more people, contact us to receive a bulk purchase advantage.

Timing doesn't suit? You can complete this workshop via correspondence or we can run it in house - anywhere in NZ. Contact us today - 0508 646 378

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