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Leadership Skills for Supervisors

When:

Wed 2 Apr 2014, 9:00am–4:30pm
Thu 3 Apr 2014, 9:00am–4:30pm
Fri 4 Apr 2014, 9:00am–4:30pm

Where: Fernz Conference Centre, 2 Rangatira Rd, Birkenhead, Auckland

Restrictions: All Ages

Ticket Information:

  • course attendance: $1,170.00
  • Additional fees may apply

Listed by: allan-at-LETStrain

A comprehensive 3 day training course for first level management e.g. Team Leaders, Supervisors, Section Heads, or Chargehands. Delegates learn and practice the skills to lead a team to achieve personal, departmental and company goals. Results are achieved through balancing the needs of the task, team and individual.

Leadership Skills for Supervisors comprises 15 modules within 5 topics.

Leading and Motivating
- Introducing Supervision
Exploring the responsibilities of a Supervisor. Identifying their greatest Challenges.
- Focusing on leadership
Using personal characteristics and appropriate leadership behaviour to achieve results.
- Motivating the team
Understanding and using theories and practices that inspire the team to perform.

Establishing Direction
- Aligning team activities with business goals
Establishing team goals and developing plans to achieve them.
- Managing time
Managing effective use of time and planning to achieve priority outcomes.
- Understanding the needs of the business
Leading the way in reducing costs and improving productivity.

Managing Performance
- Delegating
Delegating work in a way that motivates and ensures employees are successful and grow.
- Giving feedback and disciplinary counsel
Conducting a disciplinary counseling interview to modify behavior. The value of feedback.
- Identifying training needs and coaching
Developing team members. Focusing on demonstration and feedback skills.

Communicating With the Team
- Working together successfully as a team
Leading a team in identifying their values and good practices to enhance their performance.
- Communicating positively
Identifying and using positive words and attitudes when leading. The value of assertive behaviour and active listening skills.
- Leading team meetings
Creating and following an agenda. Handling difficult behaviours in meetings.

Dealing With Difficulty
- Solving problems
Using structured approaches: Histograms, Fishbone Charts, Brainstorming.
- Resolving conflict
Using constructive management styles when dealing with conflict. The fears and needs of people involved.
- Dealing with workplace pressure
Identifying signs of workplace stress and developing an action plan to deal with pressure.

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