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Dealing with Difficult Customers - KiwiHost


Tue 15 Sep 2015, 9:00am–4:30pm

Where: BNZ Business Centre, 37 Rotherham St, Riccarton, Christchurch

Restrictions: All Ages

Ticket Information:

  • Dealing with Difficult Customers - 15SepCHC: $595.00
  • Additional fees may apply


Listed by: KiwiHost

By learning skills to manage conflict, you can approach disagreements with confidence that keeps your personal and professional relationships strong.

Learning Outcomes:
- Recognise how attitudes and actions affect others.
- Find new and effective techniques for dealing with difficult customers.
- Learn techniques and strategies for managing and dealing with anger.
- Develop coping strategies for dealing with difficult customers and turning difficult situations into win/win situations.

Following successful completion of the KiwiHost Dealing with Difficult Customers workshop, participants will receive an internationally recognised KiwiHost certificate.

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