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Managing Customer Service Training


Thu 29 Oct 2015, 9:00am–4:30pm
Tue 8 Dec 2015, 9:00am–4:30pm

Where: PD Training Centre, Level 8, 11 Hunter Street, Wellington

Restrictions: All Ages


Listed by: PD Training

Good customer service management leads to enhanced customer satisfaction, increased sales, better retention of customers and improved word-of-mouth advertising by motivated, raving fans.

Managing customer service requires the use of many skills such as measuring and managing performance, problem solving, and incorporating flexibility as a key aspect of customer service

The pdtraining Managing Customer Service Training Course provides knowledge and skill development in leading, modeling, focusing, managing and promoting the values that boosts customer service.

This highly valuable and dynamic training course is now available throughout New Zealand, including Auckland, Wellington or Christchurch and also via instructor-led online training.

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