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Raising and Resolving Difficult Issues - Mark Sweeney


Tue 10 Mar 2015, 9:00am–3:00pm

Where: MTG Room, 2 Kingsland Terrace, Kingsland, Auckland

Restrictions: All Ages

Ticket Information:

  • Workshop cost: $253.00 ea
  • Additional fees may apply

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You will need

  • To be over 18 years old
  • Visa/Mastercard payment
  • NZ drivers licence or passport
  • First instalment paid today
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Listed by: stevie13

One of the most challenging parts of leadership involves dealing with issues of staff performance and behaviour. If people are not where you need them to be with their performance and you are not prepared to live with the compromise this creates for children, whanau, community and colleagues then you need to be able to address these issues in a confident and highly effective manner. This highly practical workshop will equip you with the confidence, skills and tools you will need to deal with these situations.

This workshop will cover:
- How to pinpoint what the underlying issues are likely to be.
- What strategy is your best likely option.
- How to create an effective 1-1 discussion of the issue/s.
- What to say vs what not to say.
- How to avoid four major communication traps.
- How to respond if the other person ‘pushes back’.
- How to create positive problem solving outcomes from the discussion.

At this workshop:
- You will get the chance to practise skills and get feedback.
- You will be given a workbook with proven ‘scripts and phrases’ which will help you to deal with whatever the other person does or says.
- You will have the confidence of a personal ‘game plan’ for these situations.

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