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Service Design Basics Workshop


Tue 8 Dec 2015, 9:30am–4:30pm
Wed 9 Dec 2015, 9:30am–4:30pm

Where: Te Papa, 55 Cable St, Wellington

Restrictions: All Ages

Ticket Information:

  • 2 Day Ticket: $1,395.00
  • 1 Day Ticket: $745.00
  • Additional fees may apply

Listed by: julieqfh

Take a break from your daily routine to refocus on the customer's needs. This two-day workshop will teach you essential service design methods that will help you create more compelling products and services.

Day 1
Stakeholder mapping
Roleplaying scenarios
Creating customer personas

Day 2
Task modelling
Creating customer journey maps
Designing new value propositions

Join us
This workshop is for anyone wanting to step into the customer's shoes and find new opportunities to add value. You will learn by doing and leave with new design thinking methods that can be used across your business. Whether you're a seasoned professional looking to brush-up on your skills, or dipping your toes into design thinking for the first time, this workshop is for you.

Join us at the inspiring Te Papa for this high-energy workshop with Leanne. With a decade in design, she has transformed public services and improved customer experiences in the UK, USA, Australia, and New Zealand. Her favourite projects include working with Tesco, New Zealand Police, and Trade Me. Leanne will ensure you walk away with the tools you need to understand what is truly meaningful to customers, and find your point of difference.

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