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Managing Difficult and Disruptive People


Wed 18 Oct 2017, 9:00am–4:00pm

Where: Caccia Birch House, 130 Te Awe Awe St, Palmerston North

Restrictions: All Ages

Ticket Information:

  • Non-member (+GST): $650.00
  • Business Central Member (+GST): $499.00
  • Additional fees may apply


Listed by: Business Central

Difficult and disruptive people can consume most of your time and the disruption they cause to the team/unit/business can be significant in terms of productivity, customer service and employee engagement.

This course will equip you with the skills, processes and confidence to handle to handle these people, therefore reducing your stress and possible cost to the organisation.

Session topics:
- Understanding of the damage and cost to your organisation
- Knowing how to manage yourself
- Knowing how to de-escalate a charged situation
- Tools to have a constructive conversation with a difficult/disruptive person

Your learning outcomes:
- Defining a difficult and disruptive person
- Understanding the cost to the organisation
- What causes a difficult/disruptive person?
- Why do we allow difficult/disruptive people?
- Managing yourself first
- Confronting a difficult and disruptive person.
- Learning a coaching model store
- Strategies for the organisation

Includes workbook, arrival tea or coffee, morning tea, lunch and afternoon tea.

Investment: Prices indicated are per person.

Members (Early bird): $425 + GST (Early Bird rate applies to bookings made one month prior to the course date).

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