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Managing Generational Diversity


Tue 10 Apr 2018, 8:30am–5:00pm

Where: Restaurant Association, 45 Normanby Rd, Mt Eden, Auckland

Restrictions: All Ages

Ticket Information:

  • Restaurant Association of New Zealand Members: $399.00
  • General Admission: $575.00
  • Additional fees may apply

Presented by CDL Insight Consulting.

Generational diversity can be a recipe for creativity, innovation and cross-generational skills development. However when Baby Boomers, Gen X and Gen Y come together in one team, the potential for misunderstanding, miscommunication and conflict is also high.

This full-day course is designed for managers and team leaders who want to enhance their leadership skills and foster greater team collaboration when managing a generationally-diverse team.

Key Focus Areas:
- Characteristics, behaviour and work preferences across multiple generations
- The manager’s style and its impact on the generations that make up the team
- Multi-generational communication skills
- Managing inter-generational conflict
- Performance appraisal and providing feedback
- Learning Outcomes

On completion of this course you will know how to…
- Understand and cater to generational differences
- Resolve conflict that occurs because of generational miscommunication
- Enhance their own ability to communicate effectively across a generationally diverse team
- Adapt to generational preferences when giving and receiving performance feedback
- Maximise the strengths of the multiple generations within the team

CDL Insight Consulting has specialised in the design and delivery of learning and development solutions since 1997. They are a trusted advisor to many hundreds of businesses across Asia Pacific and in every industry sector.

Lunch is not provided, however if you would like to order lunch and have it delivered to the training room, you are welcome, we recommend Eat my Lunch. We are also very close to Mt Eden village and café’s on Normanby Road.

As tickets to this course are strictly limited, book in quick to avoid disappointment.

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