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Customer Service Excellence - Business Training NZ may be the upcoming event you’re looking for.
Customer Service Excellence - Business Training NZ

When:

Wed 25 Nov 2020, 8:30am–4:30pm

Where: Hotel Coachman, 140 Fitzherbert Avenue, Palmerston North

Restrictions: All Ages

Ticket Information:

  • Per Participant: $695.00
  • Additional fees may apply

10 weekly payments.
No interest, no fees.

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You will need

  • To be over 18 years old
  • Visa/Mastercard payment
  • NZ drivers licence or passport
  • First instalment paid today
Learn more about how it works. Credit criteria applies. Weekly payments will be automatically deducted. Failed instalments incur a $10 charge. See our Terms & Conditions for more information.

Customer Service Excellence

A fantastic one-day course to get staff communicating professionally and confidently with customers. Keep your customers coming back by empowering staff with core communication and customer service skills along with a ‘can-do attitude’.

For the better part of every day, we are communicating to and with others. This workshop will equip participants with the skills and techniques required to transform how you manage relationships with customers, colleagues and stakeholders. Have you ever thought about how you come across to others and what it’s like to be on the receiving end of you?

This workshop will help participants to understand the different methods of communication. Whether it’s the speech you deliver to your customers and work colleagues, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something!

Each and every one of us serves customers, whether we realise it or not. Maybe you’re in a front-line position serving the people who buy your products. Perhaps you’re serving staff members in other departments within your organisation.

Learn ways to communicate with customers in a professional and positive manner, build rapport authentically, provide a great customer experience each and every time, build loyalty and repeat business, handle conflict and much more. This course also covers telephone etiquette, email and face-to-face.

To book: email info@biztrainers.co.nz or call 06 354 5555

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