KiwiHost Service Excellence Training
84 - 90 Main Street, Upper Hutt, Wellington Region
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- Additional fees may apply
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No role plays - ever!
Customer Service Training that works!
Over a quarter of a million New Zealanders have participated in our highly regarded, professional workshops.
With a focus on developing professional communication skills via face to face, over the phone and email, this is a workshop that will transform participants relationships with their customers.
This KiwiHost course is for anyone who wants to improve their customer relationships, or who would benefit from developing their communication & customer service skills.
There are no pre-requisites for this programme.
Key Subject Areas:
- Customer needs & expectations
- Building customer relationships: trust, rapport & loyalty
- Communicate professionally: face to face, over the phone, by email & messaging
- Customer service essentials: first impressions, your attitude & body language
- Email effectively: subjects, tone & proofreading
- Difficult customers: why customers complain, identifying the source of challenges & resolving complaints
- Telephone techniques: greetings, tone, and non-verbal communication
Learning Outcomes:
- Identify who your customers are, and recognise their needs & expectations
- Understand how choosing your attitude can impact a customer’s experience
- Develop a positive, “can-do” outlook
- Create a great first impression, every time
- Become effective and professional in all areas of business communication
- Resolve customer complaints
- Identify key moments in the customer experience, and provide Service Excellence to each and every customer
Following successful completion of the KiwiHost Service Excellence workshop, participants will receive an internationally recognised KiwiHost certificate.
Each participant will receive a workbook and a memory jogger.
No Role Plays! Facilitator-led with highly interactive material, including video examples, exercises and discussion.
Call Bronwyn on 021 665 066 or email Bronwyn@kiwihost.co.nz.
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