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Dealing with Challenging Interpersonal Dynamic

When:

Tue 26 Jan 2021, 6:00pm–7:30pm

Where: Virtual Location, Online, Virtual

Restrictions: All Ages

Ticket Information:

  • Standard Price inc GST: $125.00 ea
  • Additional fees may apply

10 weekly payments.
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You will need

  • To be over 18 years old
  • Visa/Mastercard payment
  • NZ drivers licence or passport
  • First instalment paid today
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Website:

Listed by: Grow Ltd

Practice receptionists serve a far broader mix of people and personalities then almost any other profession. And by far, most of our community members are pleasant, cooperative, and appreciative of our services.

A certain percentage, however, display behaviours which can be brought on from worry, fear, anger, denial, or anxiety – creating a difficult situation for all concerned. To successfully manage these uncomfortable and often unsafe situations, front line staff need special skills, and focused management strategies – if we are to interact with service users effectively and keep our workplace a safe for us to be and to feel good about.

The workshop’s focus on real medical practice work dynamics, and its unique, hands on – what to do – training emphasis goes to the heart of addressing a topic that concerns every reception staff member.