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Interpersonal Communication Skills for Business

Where: The Surrey Hotel, 465 Great North Road, Grey Lynn, Auckland

Restrictions: All Ages

Ticket Information:

10 weekly payments.
No interest, no fees.

That's it! We manage automatic weekly payments until you're paid off. Full purchase details can be viewed anytime online.

You will need

  • To be over 18 years old
  • Visa/Mastercard payment
  • NZ drivers licence or passport
  • First instalment paid today
Learn more about how it works. Credit criteria applies. Weekly payments will be automatically deducted. Failed instalments incur a $10 charge. See our Terms & Conditions for more information.

Listed by: allan-at-LETStrain

This course provides delegates with the fundamental skills for effective interpersonal communication.

The skills include listening, using nonverbal communication, presenting oneself to make the right impact, choice of words and resolving interpersonal conflict.

During the course you will:
- Analyse and reflect on your interpersonal communication.
- Use Attending, Following and Responding skills to listen effectively. Understand 'Wide Band Listening' to listen for understanding beyond words. Practice using listening skills.
- Come across credibly through appropriate body language.
- Use words appropriately and sensitively so that the message does not become clouded by emotional barriers.
- Use an understanding of personality types to adjust delivery and get the message across. Analyse and reflect on own personality type.
- Differentiate between aggressive, assertive, passive-aggressive and passive communication. Choose the appropriate approach to ensure effective communication.
- Use appropriate strategies to resolve interpersonal conflict.

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