How to Handle Difficult Conversations with Confidence

How to Handle Difficult Conversations with Confidence

Event Description:
Difficult conversations are a part of leadership—whether it’s addressing underperformance, resolving team conflicts, or negotiating workplace challenges. But too often, leaders either avoid these conversations or handle them poorly, leading to resentment, disengagement, or unresolved issues.

In this practical lunchtime seminar, you’ll gain a step-by-step framework to handle difficult conversations with confidence, clarity, and professionalism. You’ll learn how to navigate tough discussions without damaging relationships, and how to approach them with the right balance of assertiveness and empathy.

Key Takeaways:
-  A proven structure to approach any difficult conversation
- How to stay calm and in control under pressure
- The most common mistakes leaders make (and how to avoid them)
-  How to use body language and tone to de-escalate tension
- The key phrases to use—and what to avoid saying

Who Should Attend?
- New and experienced leaders
- Team managers and supervisors
- HR professionals handling performance issues

Want this for your company?

This seminar is also available as an in-house workshop for teams. Leadership coaching for individuals is available for those who need personalised guidance.

Contact Mark@ali.org.nz