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Introduction to Customer Service - 2 Day Workshop

When:

Mon 15 Apr 2019, 9:00am–3:00pm
Mon 10 Jun 2019, 9:00am–3:00pm
Tue 6 Aug 2019, 9:00am–3:00pm

Where: Industry Training Solutions, 153 Victoria St, Hamilton, Waikato

Restrictions: All Ages

Ticket Information:

  • Intro to Customer Service: $330.00
  • Additional fees may apply

Essential training for all employees in any industry in New Zealand, this amazing two-day course builds the confidence to give great service and covers issues such as personal grooming and successful positive communication. Learn the five values of great customer service and be a service star!

NZQA units covered.
NZQA unit 11968v7.
Demonstrate and apply knowledge of legislation applicable to sale of goods and services.

NZQA unit 57 v9
Provide customer service.

NZQA unit 11941 v7
Establish and maintain positive customer service interactions.

NZQA unit 28145 v1
Interact with customers in a service delivery context.

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