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Resolving Differences & Preventing Conflict


Wed 22 May 2019, 8:45am–12:30pm

Where: AUT - WZ Building, 6-24 St Paul St, CBD, Auckland

Restrictions: R18

Listed by: Rubine

When two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways. Consequently, they will be less stressed, frustrated and distracted from what really matters to them.

This workshop will provide highly effective tools to gain confidence in resolving differences and preventing conflict.
- Staying calm and in control in conflicts
- Lead difficult conversations to a positive outcome
- Asking the right questions and overcoming trigger points
- The basics of non-violent communication based on Marshall Rosenberg
- Understand and appreciate individual strengths
- Apply the Resolving Differences Model©
- Help others to resolve differences and prevent conflict

Key outcomes will be
- You help others to see differences as opportunities.
- You are a positive influence on (work) relationships.
- You create a productive and positive (work) environment.

Participants will leave with an action plan and an offer of individual follow up to support their learning.

* Room WZ421 - WZ building can be accessed from 31 Symonds Street and 6 St Paul Street. The room is on the fourth floor, to the left when stepping out of the elevators.
* Registration at 8.45 for 9 am start

For any questions please email:

You find more information on our website:

About the facilitator:
Stefan Doll (CMHRINZ, MBA), Registered Psychologist in Germany, HR and Diversity Consultant & Coach.

Stefan has 20 years of experience as a human resources manager, trainer and consultant in Europe and New Zealand in the FMCG industry, manufacturing, local government and professional services. His degrees in industrial psychology (Germany) and MBA (UK) laid the foundation for many successfully resolved people challenges in a business context. His passion for leadership and thriving organisational cultures resulted in advising the European headquarters of BP on learning and development programmes before he came to New Zealand in 2003.

Stefan is a published author and co-founder of the Diversity Institute. Building on his experience, observations and studies he developed a practical tool to resolve differences between people which is now successfully applied by many of his clients. Good things come out of good relationships on a personal and business level.

"I am passionate about my rock band and writing music. I am also passionate about business and creating a work environment that allows people to find fulfilment in their work and that allows businesses to grow. There are many connections between a band playing a good show and a high performing team. Everyone brings in their unique skills, gives their best, collaborates, and thrives to achieve a common goal.”

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