Communication Skills Training Course - Online Instructor-led

The Communication Skills training course from PD Training delivered live online is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.
You’ll learn strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.
If you have ever wanted to communicate with more clarity and impact, in any of your relationships, then this course was designed for you!
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day. This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities. Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.

Learning Outcomes

Gain insight into their individual personality type and communication preferences by using our proprietary REACH profiling tool
Learn to recognise other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilise pitch, tone and speed
Master the S.T.A.R. method for speaking on the spot
Learn to use and read body language appropriately
Learn how to listen more actively and effectively
Gain valuable insights by asking open-ended questions

Course Outline

Communication Skills Training - Online Instructor-led 3hours - Lesson 1
REACH – Communication Evolution Tool
Adjusting your style for a better approach:
Communicating when stressed
Reflection
Communication Skills Training - Online Instructor-led 3hours - Lesson 2
Beyond Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Para-Verbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Reflection
Communication Skills Training - Online Instructor-led 3hours - Lesson 3
Active Listening
8 Common Barriers to Effective Listening and how to overcome them
Quadrant of cognitive/explanatory styles
Understanding Active Listening
Sending Good Signals to Others
Ladder of Inference
Reflection
Communication Skills Training - Online Instructor-led 3hours - Lesson 4
Asking Good Questions
Open Questions
Closed Questions
Probing Questions
Reflection