Do you sell tickets for an event, performance or venue?
Sell more tickets faster with Eventfinda. Find out more. Find out more about Eventfinda Ticketing.

Ticket Information

  • Conflict Resolution Training Course: $698.50 ea ($695.00 + $3.50 fees)
10 weekly payments.
No interest, no fees.

That's it! We manage automatic weekly payments until you're paid off. Full purchase details can be viewed anytime online.


You will need

  • To be over 18 years old
  • Visa/Mastercard payment
  • NZ drivers licence or passport
  • First instalment paid today
Learn more about how it works. Credit criteria applies. Weekly payments will be automatically deducted. Failed instalments incur a $10 charge. See our Terms & Conditions for more information.

Dates

Show more sessions

Restrictions

All Ages

Phone Sales

Website

Listed by

PD Training

Conflict in human relationships, even good relationships, is inevitable both at home and in the workplace in New Zealand. Learning how to manage conflict is a key skill for anyone who works in a team, interfaces with customers or has a supervisory role.

The PD Training Conflict Resolution Training Course empowers participants with the techniques to identify the source of conflict, and then how to manage and resolve the issue quickly and with professionalism.

Attend a Conflict Resolution Training Class today, or have one of our professional trainers come to your workplace in Auckland, Wellington or Christchurch.

Learning Outcomes

Gain a thorough understanding of the sources, causes and types of conflict
Master all six phases of the conflict resolution process
Understand the five main approaches to conflict resolution
Learn to apply conflict resolution approaches
Learn how to use parts of the conflict resolution process to recognise and prevent conflict before it escalates
Develop communication tools such as agreement frames and open questions
Learn practical anger and stress management techniques

Course Outline

Conflict Resolution Training Course - Lesson 1
Conflict – is it All Bad?
Welcome
What Do We Mean by Conflict?
The Basis of Conflict
Reflection
Conflict Resolution Training Course - Lesson 2
Understanding Your Response to Conflict
The Learning Dimension Profile
The Thomas-Kilmann Conflict Mode Instrument (TKI)
Reflection
Conflict Resolution Training Course - Lesson 3
What Makes up Conflict?
From Wince to Scream
Filters
Emotions and Conflict
Reflection
Conflict Resolution Training Course - Lesson 4
How Managers Can Add to Conflict
Micromanagement
Poor Understanding
Vague Expectations
Setting Poor Standards
Reflection
Conflict Resolution Training Course - Lesson 5
Resolving Conflict Between Others
Planning and Setting up a Meeting
Running a Mediation Meeting
Negotiating a Solution
Developing an Agreement
Reflection
Conflict Resolution Training Course - Lesson 6
When Conflict Involves You
Conflict Mapping
Having a Balanced View
Overcoming Resistance to Meet
During the Meeting
Reflection
Conflict Resolution Training Course - Lesson 7
Implementing Agreements
Paying Attention
Follow-up Meetings
Reflection
Conflict Resolution Training Course - Lesson 8
Reflections
Create an Action Plan

People who liked this also checked out these events

Kidz Komedy

Kidz Komedy

understorey by The Green Lab, Christchurch

Sat  9 Jul 1:00pm

Darkroom Open Mic Night - July 2022

Darkroom Open Mic Night - July 2022

Darkroom, Christchurch

Tomorrow 7:00pm

Hello Laughs

Hello Laughs

Darkroom, Christchurch

Fri 29 Jul 7:00pm

Alien Comedy - Stand Up Comedy

Alien Comedy - Stand Up Comedy

Moon, Wellington

Thu  7 Jul 7:00pm

Post a comment

Are you going to this event, or would you like to? Let the community know what you're looking forward to most by posting your comments here!