Conflict De-Escalation for the Hospitality Industry
45 Normanby Rd, Mt Eden, Auckland
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In the hospitality industry conflicts and tense situations can arise from time to time. Are your staff trained and equipped to deal with angry customers, intoxicated persons and potentially threatening and aggressive behavior?
The ability to de-escalate conflicts and resolve disputes in a professional and constructive manner is essential for all hospitality managers and frontline staff. This comprehensive course is specifically designed to equip hospitality workers with the necessary skills to manage difficult situations and maintain a harmonious environment for both customers and staff.
The course covers:
- De-escalation techniques
- Body language/warning signs
- What to say and do
- What to do if it all goes wrong
- Dealing with police
All attendees will receive a certificate of Attendance
About the presenters:
RANZ partnered with Fear Free NZ to offer these Conflict de-escalation workshops to members. The workshops are led by Former NZ Police Instructors.
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