Your essential pre-event checklist

Log in to the Eventfinda Promoter Portal with your account details.

• From the dashboard in the Eventfinda Promoter Portal, select your event and click Manage Ticketing, then click Event Team from the dropdown

• Enter the email addresses for any door staff you wish to have access to event data for scanning tickets using the Scan Tickets app

• Ensure your scanners and the additional battery packs are charged

• Ensure your device is connected to the internet, as it’s important to resync tickets before you start scanning to ensure the app is up to date

• Click the three lines in the top left corner of the screen, select Settings and then Resync Tickets

• This will download all tickets for the event to the scanner and refresh the device from the past event

• Do this one day before the event and on the day of the event

• If we’ve supplied you with a ticket printer, ensure it is connected and active and you have sufficient ticket stock

• Go to the Ticketholders tab within your event, open a transaction and print out a single ticket for testing

• Check and ensure the tickets are printing correctly

• Destroy these tickets once the test is complete

• Physical ticket checklist:

  • Barcode alignment

  • Print is clear and readable

  • Proper ticket orientation

• Ensure that you’ve set capacity and off-sale times for your session (not on the ticket types), this is the time they will go off-sale before the start of each session

• Click Manage Ticketing under your event in the Eventfinda Promoter Portal

• Select Tickets & Sessions from the drop-down and click Edit on the session you want to set

• Scroll down to Capacity by session and enter the number in the box or tick Use seating allocation

• Scroll down again, Off–sale time is set to 1 hour prior to session by default but you can edit by specifying a particular date and time for the session to go off-sale, then click Save

• Select the event you are preparing for from the Events page in the Eventfinda Promoter Portal

• Go to the Advanced tab and click Door List from the drop-down menu

• Click the Download button next to your event

• You can view your door list in the app too by selecting your event and then clicking Door List