On your Events Dashboard, click the Ticketholders button under the event.
Find the order to refund using the ticketholder's name, email or order number, and click the Order ID to open the order
Within the Order detail screen, click the red Refund button at the top of the page
Ensure all tickets that need to be refunded are ticked. Untick any tickets that are not to be refunded and Click Next
Enter your password for your Eventfinda account.
Select a Reason why you are refunding. Use 'Cancelled Event' if your event is cancelled. Use 'Customer Exchange' if the ticketholder is changing sessions/etc (there's a $5 fee using this option). Use 'Promoter Authorisation' for anything else.
You can edit the message that goes to the ticketholder informing them they are refunded tickets if required.
Choose 'Credit Card Online' as the Refund Method and their funds will be returned to the credit card they used to make the transaction. If you are refunding the customers in person using your eftpos machine or handing them cash, click Eftpos or cash.
Click Confirm ticket refund. The customer will receive a confirmation email.
