Looking to buy tickets? Visit the Eventfinda website here.

Refunding using Eventfinda Ticketing

This article guides you through how to process a refund in Eventfinda Ticketing. Please note the user must be an Eventfinda Ticketing promoter or Box Office Supervisor Seller to be able to process a refund in Eventfinda Ticketing.

Log in

Log into your Eventfinda Ticketing

Events tab

On the next page click the events tab on the left-hand side black ribbon bar

Click Manage Ticketing

Click the Manage Ticketing button beneath the event you wish to process a refund for

Click the Purchases tab

On the next screen, click the Purchases tab

Find the order to refund

Find the order to refund using the customer's name, email or order number, and click the Order ID to open the order

Click the Refund button

Within the Order detail screen, click the red Refund button at the top of the page

Untick any tickets that don't need refunding

Ensure all tickets that need to be refunded are ticked. Untick any tickets that are not to be refunded and Click Next

Click confirm ticket refund

You can edit the message that goes to the customer informing them they are refunded tickets if required. Click Confirm ticket refund. The customer will receive a confirmation email, and their funds will be returned to the credit card they used to make the transaction.


Can't find the answer?We’re here to help.
09 365 2342
Sign up to the newsletter for tips on how to sell even more tickets