On the next page click the events tab on the left-hand side black ribbon bar
Click the Manage Ticketing button beneath the event you wish to process a refund for
On the next screen, click the Purchases tab
Find the order to refund using the customer's name, email or order number, and click the Order ID to open the order
Within the Order detail screen, click the red Refund button at the top of the page
Ensure all tickets that need to be refunded are ticked. Untick any tickets that are not to be refunded and Click Next
You can edit the message that goes to the customer informing them they are refunded tickets if required. Click Confirm ticket refund. The customer will receive a confirmation email, and their funds will be returned to the credit card they used to make the transaction.