Looking to buy tickets? Visit the Eventfinda website here.

Refunding A Ticket

Process a refund in Eventfinda Promoter Portal. Please note the user must be an Eventfinda promoter or Box Office Supervisor Seller to be able to process a refund in Eventfinda Ticketing.

Log in
Click the Ticketholders tab

On your Events Dashboard, click the Ticketholders button under the event.

Find the order to refund

Find the order to refund using the ticketholder's name, email or order number, and click the Order ID to open the order

Click the Refund button

Within the Order detail screen, click the red Refund button at the top of the page

Untick any tickets that don't need refunding

Ensure all tickets that need to be refunded are ticked. Untick any tickets that are not to be refunded and Click Next

Click confirm ticket refund

Enter your password for your Eventfinda account.


Select a Reason why you are refunding. Use 'Cancelled Event' if your event is cancelled. Use 'Customer Exchange' if the ticketholder is changing sessions/etc (there's a $5 fee using this option). Use 'Promoter Authorisation' for anything else.


You can edit the message that goes to the ticketholder informing them they are refunded tickets if required.


Choose 'Credit Card Online' as the Refund Method and their funds will be returned to the credit card they used to make the transaction.


Click Confirm ticket refund. The customer will receive a confirmation email.


If the event has been cancelled and all ticketholders need to be refunded, please get in touch with the Eventfinda team at ticketing@eventfinda.co.nz as we have an easy way to refund all.

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