Click on the New Question button if you'd like to create your own custom question.
Enter the details of your ticketing question:
- Enter a Label for your question (this is the first thing your customer will read when answering the question) e.g. “T-shirt size”
- You can add further detail in the question, “What t-shirt size would you like to select?”
- Select whether this question type requires a single line of text, drop down menu, checkbox etc
- For multiple choice rather than freeform text answers, enter your choice of answers
- Tick the boxes to indicate if the question is required or can be skipped, if a customer should be asked per ticket rather than per order, whether answers should be indicated on tickets, and which ticket types this question applies to
- Click the Save button to continue