Log in to Eventfinda Promoter Portal with your account.
From the Events Dashboard, go to your event, and click on Manage Ticketing, then select Validate Tickets from the dropdown.
This requires the ticket code which appears on each person's ticket. Enter the Ticket code into the fields and click the Scan button.
Green is a valid ticket.
Red is an invalid ticket.
There's also a search bar on this page to search for their order by name, phone, email, ticket code or order id.
Be sure to check if they have some identification on them, e.g. drivers license, bank card, student ID.
Another method to validate tickets is to go to your event's Ticketholders tab. Then search for an order using the customers’ name or email address. Once you've found their order, click their Order ID on the left.
Once you've clicked into the customer's order you can click the Scan Ticket button beneath each ticket to scan them in.
If the customer requests to leave the event, you can pass them out by clicking the Let Them Out button.
If you wish to let them back into the event, click the Let Them Back In button.
