Create an event and set up your ticketing with Eventfinda by following our how-to guide.
To setup staff accounts for door access for your event, navigate to the Door List tab and click Manage Door List Recipients.
Enter the email addresses for any door list staff you wish to have access to event data for scanning tickets using the scanning app. They will each need to create an Eventfinda account to be able to log into the app.
Download the Scan Tickets app to your phone. You can do this by searching “Eventfinda” or following one of the links below:
Apple App Store for iPhone: https://apps.apple.com/nz/app/eventfinda/id536005633
Google Play Store for Android: https://play.google.com/store/apps/details?id=com.eventfinder.EventfindaPro&hl=en
Once downloaded, select your country and login with your Eventfinda Ticketing account or through Facebook.
The app will open to an Events page listing your current events, shows, or screenings.
Please note your event must have been approved and beginning 2 days prior to appear in the list.
You will now be taken to a summary screen displaying the total tickets sold and the total number of tickets scanned in.
This will help you keep track of your audience numbers, how many more you can expect to arrive, how many are already in the venue, and how many purchased a ticket but didn’t arrive.
From this screen, click the Start Scanning button at the bottom of the screen.
The scanning camera will open, allowing you to scan QR codes on printed and digital tickets.
Hover the camera over the QR code and wait for a green tick to appear.
This will let you know the ticket has scanned and you can allow the ticket-holder through to the event.
At the bottom of the screen, you will see the results of your last scanned ticket. Clicking the panel will open the scan results. Green is a valid ticket.
If for some reason, the ticket is not scanning correctly there are a few things you can try. You will know the ticket is not scanning the ticket when it displays ‘invalid ticket’ in red instead of the green tick.
What to do when tickets are still not scanning:
Firstly check the details on the ticket state the correct date and session name. Tickets will be invalid if the app is attempting to scan for a comedy night on Thursday and a ticketholder’s ticket is for Friday.
Once you’ve been able to confirm the ticket is for the correct show and session, you can first ask the audience member to turn their brightness up on their phone. Sometimes this helps the reader read the code.
Enter the ticket code in the field below your event name.
You can manually validate tickets. First, navigate to the event details screen, and select Door List.
Select the ticket you want to validate manually and click Apply at the bottom of the screen. You can also use the search feature at the top of the screen.
You can see which tickets have been validated (passed in) and which are yet to be validated.
Select a passed in ticket and click Apply at the bottom of the screen to pass out that ticket. It can now be presented as valid again.
The list will then display which tickets have been passed out.
Review the number of tickets scanned and how many customers still to enter.
This screen shows that 2 tickets have been scanned from a total of 2 tickets issued. It also displays that both tickets were complimentary.
If a network connection is not present the app will display "Offline" in a strip at the top of the screen. The app will still be able to scan tickets that have already been downloaded and stored on the device.
This image shows when a ticket is successfully scanned using Pass Out mode. Note the colour change to brown indicating the ticket has been passed out.
In these two scenarios, there was no network connection, yet the app continues to function because the database of tickets issued is stored on the device. Note this means that any new tickets issued after the device goes into offline mode will not be stored on the device and will return invalid if those tickets are scanned.
When the device reconnects to the network the Offline strip at the top of the screen will disappear.
This image shows when a ticket is successfully scanned in normal mode. Note the green colour indicating the ticket has been scanned into the event.
To view the last time the device synced back to the live database, select the Menu icon at the top left of the screen, then Select Sync History.
The list will display the sync history for tickets data received (green down arrow) and validation data sent (red up arrow).
Syncing up means that other devices will then be able to receive the validation history across all devices so a ticket already scanned at one gate will return invalid if presented at another gate.
Open the menu and select Settings. Turn on the Camera Torchlight to use your smartphone's torch for scanning in low light conditions.
The torch on the device will now activate but only when in scanning mode in order to save battery power.